Terms of service

Last updated 10 September 2026

This is a plain-English draft written to match how StoreLink works today. It will be reviewed by a lawyer before launch, and may change.

StoreLink is a service that lets a seller publish a shop page, take cash-on-delivery orders from buyers, and confirm those orders over WhatsApp. These terms are an agreement between you and StoreLink. By creating a shop or placing an order you agree to them.

1. Sellers

You may open one shop per account. To use StoreLink as a seller you agree that:

• You are at least 18 and able to enter a contract in Pakistan.
• The products you list are yours to sell, are legal to sell in Pakistan, and are described honestly, including price and delivery charge.
• You will fulfil confirmed orders, or cancel them promptly and tell the buyer.
• You are responsible for delivery, collecting payment from the buyer, returns, and any tax that applies to your sales.
• You will use buyer details only to fulfil their order and handle their enquiries, and not for unrelated marketing without their consent.

2. Buyers

When you place an order on a StoreLink shop you are buying from that seller, not from StoreLink. The seller sets the price, delivers the product, and handles returns under the policy shown on their shop page. StoreLink provides the order page, the confirmation step, and the tracking page.

You agree to give an accurate name, phone number and delivery address, and to confirm the order on WhatsApp only if you intend to accept and pay for it on delivery.

3. What StoreLink does and does not do

• StoreLink does not handle money. Payment is made in cash to the courier or the seller on delivery.
• StoreLink does not arrange couriers. The seller books delivery and adds a tracking number when they have one.
• StoreLink sends order confirmations and status updates by WhatsApp and email on behalf of the shop.
• StoreLink may cancel an order that is not confirmed within 24 hours.

4. Things you may not do

• List counterfeit, stolen, prohibited or unsafe products.
• Place orders you do not intend to accept, or confirm orders for someone else without their agreement.
• Use StoreLink to send unsolicited messages, or to collect personal data for any purpose other than fulfilling orders.
• Interfere with the service, attempt to access another shop's data, or circumvent the confirmation step.

StoreLink may suspend or close a shop that breaks these rules, and may remove listings that are reported as unlawful.

5. Your shop and your content

You own the product names, descriptions, photos and branding you upload. You give StoreLink permission to display them on your shop pages, in order messages, and in link previews, for as long as your shop is live. If you close your shop, we stop displaying them.

6. Fees

Orders paid offline, by cash on delivery or by a bank transfer arranged between the buyer and the seller, are free on StoreLink: no monthly fee and no commission. The free plan is meant for a reasonable volume. If your shop takes more than 50 orders in a month we may ask you to move to a paid plan, with notice, and we will not charge you without your agreeing to it first.

Online payment, where a buyer pays through StoreLink rather than in cash, will be a paid feature. Its fees will be published before it is offered, and using it will be your choice.

7. Availability and liability

We work to keep StoreLink available, but it is provided as it is, and we cannot promise it will always be online or error-free. StoreLink is not a party to the sale between a seller and a buyer, and is not liable for a product, a delivery, a refund, or a dispute between them. To the extent the law allows, StoreLink's liability to you is limited to the amount you have paid us in the past 12 months, which for a free shop is nothing.

8. Closing your account

You can close your shop at any time by writing to hello@storelink.pk. We will remove your shop pages and, after a short period for any open orders, delete your product data. Order records may be kept for the period described in the privacy policy.

9. Changes to these terms

We may update these terms as the service changes. We will show the date at the top and, for significant changes, tell sellers by email before they take effect.

10. Contact

Questions about these terms: hello@storelink.pk.